Ganderbal, December 24, 2024: District Legal Services Authority (DLSA) Ganderbal, in collaboration with Consumer Affairs & Public Distribution (CA&PD) Department Ganderbal, celebrated National Consumer Day on December 24, 2024, at Town Hall, Ganderbal.
The event was held under the supervision of Mr. Abdul Nasir, Chairman, DLSA Ganderbal, and under the guidance Mr. Sheikh Babar Hussain, Secretary, DLSA Ganderbal, aimed to educate consumers about their rights and responsibilities, with a focus on consumer frauds and the objectives of the Consumer Protection Act.
During the event, Mr. Bilal Ahmad Najar, Assistant Director CA&PD Ganderbal highlighted the importance of National Consumer Day. He highlighted the need for consumers to be aware of their responsibilities, particularly in cases of misbranding, copying, or cheating. He stressed that well-informed consumers can effectively exercise their rights and seek compensation when necessary. He urged the public to spread awareness about consumer rights among neighbors, relatives, and friends. He reminded consumers that their rights are meaningless unless they are exercised, emphasizing the importance of seeking redressal when needed.
Mr. Tanveer Ashraf, Assistant LADC Ganderbal, highlighted the key aspects of the Consumer Protection Act, 2019. He emphasized that consumers have the right to safety and can seek recourse in case of online purchase fraud by filing a complaint with the consumer protection forum. He also stressed the importance of reporting misleading advertisements, which is a crucial provision under the Act. The Consumer Protection Act, 2019, aims to protect consumers from unfair trade practices, including false or misleading advertisements. He said Consumers have the right to be protected against hazardous goods and services, right to information about goods and services, including quantity, quality, purity, potency, price, and standard, to seek redressal for grievances, including online purchase fraud and misleading advertisements, etc.
While as Advocate Romaina Syed, panel lawyer, DLSA Ganderbal, emphasized the importance of the Consumer Protection Act, which protects the rights of every individual. She highlighted the rules and provisions including E-commerce Rules, Product Liability Rules, Service Provider Rules, Misleading Advertisement Rules, Non-leading Dispute Resolution, Consumer Grievance Rules, etc. She informed that consumers can now file disputes through the e-portal, making it easier and more convenient to seek redressal. This digital platform aims to streamline the dispute resolution process, reducing time and effort for consumers. She also encouraged consumers to be aware of their rights and to seek redressal when necessary.
Mr. Mohd Altaf, conducted the proceedings of the program and ensured the smooth execution of the event.
The event was also attended by the Officials of DLSA Ganderbal, CA&PD Department, Ganderbal, PLVs of DLSA/TLSC Ganderbal, General public, consumers, etc.
The event was a significant step towards empowering consumers in Ganderbal and promoting awareness about their rights and responsibilities. DLSA Ganderbal remain committed to protecting consumer interests and promoting a fair and just marketplace.
